My wife and I were with Optus for our mobile phone service since approximately the dawn of time, but recently decided to switch to another provider. We’d become less happy with Optus over the last few years after a data breach in 2022, an extended outage in 2023, and – most personally irritating – with them increasing the price of our plan despite us being under contract. Yes, I know the contract says they’re allowed to do that given 30 days notice, but they never used to do that. If you signed up for a $45 per month (or whatever) plan for two years, that’s what you paid per month for the duration. Not anymore. To their credit, when my wife lodged a complaint about this, they did end up offering us a 10% discount on our bill for the next 24 months, which effectively brought us back to the previous pricing, but we still maintain this practice just isn’t decent, dammit.

The question was: which provider to switch to? There are three networks in Australia – Telstra, Optus and Vodafone, so you either go with one of them, or with someone who’s reselling services on one of those networks. We already have a backup pre-paid phone with Telstra for emergencies, and so preferred the idea of continuing our main service on some other network for the sake of redundancy. iiNet (our ISP) repeatedly sent us email about nice cheap mobile services, but they were reselling Vodafone, and we’d always heard Vodafone had the worst coverage in regional Australia so we initially demurred. A few weeks ago though, iiNet told us they’d doubled their network coverage. It turns out this is due to TPG (iiNet and Vodafone’s parent) striking a deal with Optus for mutual network access. This all sounded like a good deal, so we ran with it. We received a new SIM each in the mail, so all we needed to do was log in to the iiNet toolbox website, receive a one time-code via SMS to confirm the SIM port, then put the new SIM in each of our phones, power cycle them and wait to connect. We decided to do one phone at a time lest we be left with no service if anything went wrong. I did my phone first, and something did indeed go wrong.

After doing the SIM activation dance, my phone – an aging Samsung Galaxy A8 4G which Optus had given me on a two year contract back in 2018 – said it was connected to iiNet. Mobile data worked. SMS worked. But I could not make or receive calls. Anyone I tried to call, the phone said “calling…” but there was no sound of a phone ringing, and eventually it just went >clunk< “call ended”. Incoming calls went straight to voicemail, which of course I could not access. Not knowing any better I figured maybe it was a SIM porting issue and decided to ignore it for a day in the hope that it would come good with time. Forty-eight hours later I realised time wasn’t working, so called iiNet support using this thing:

The extremely patient and courteous Jinky from iiNet support walked me through restarting my phone and re-inserting the SIM (which of course I’d already done), and resetting the network settings (which I hadn’t). She also did a network reset at their end, but I still couldn’t make or receive calls. Then she asked me to try the SIM in another handset, so I swapped it into our backup Telstra handset (a Samsung Galaxy S8), and somewhat to our surprise that worked fine. We double checked my handset model (SM-A530F) against the approved devices list, and it’s there, so it should have worked in my handset too… Alas, because we’d demonstrated that the SIM did work in another handset, there was nothing further Jinky could do for me other than suggest using a different handset, or finding a technician to help figure out what was wrong with my Galaxy A8.

After a lot of irritating searching I found a post on Whirlpool from someone who was having trouble making and receiving calls with their Galaxy A8 after the 3G network shutdown in late 2024. The interesting thing here was that they were using an Optus-branded but unlocked phone, with a Testra SIM. With that SIM, they couldn’t make or receive calls, but with an Optus SIM, they could. This sounded a lot like my case, just substitute “iiNet SIM” for “Testra SIM”. The problem seemed to be something to do with VoLTE settings? or flags? or something? That are somehow carrier dependent? And the solution was allegedly to partially re-flash the handset’s firmware – the CSC, or Country Specific Code bits – with generic Samsung binaries.

So I dug around a bit more. This post from Aral Balkan about flashing stock firmware onto a Galaxy S9+ using the heimdall firmware flashing tool on Ubuntu Linux was extremely enlightening. The Samsung Updating Firmware Guide on Whirlpool helpfully included a very important detail about flashing this stuff:

• Use CSC_*** if you want to do a clean flash or
• HOME_CSC_*** if you want to keep your apps and data. <== MOST PEOPLE USE THIS

The next question was: where do I get the firmware from? Samsung have apparently made it extremely difficult to obtain arbitrary firmware images directly from them – they’re buried somewhere in encrypted form on Samsung’s official update servers, so I ended up using samfw.com. I downloaded the OPS (Optus), VAU (Vodafone) and XSA (unbranded) firmware archives, matching the version currently on my phone, extracted them, then compared them to each other. The included archives for AP (System &Recovery), BL (Bootloader) and CP (Modem / Radio) were all identical. The CSC (Country / Region / Operator) and HOME_CSC files were different in each case. These are the ones I wanted, and the only ones I needed to flash. So, as described in the previously linked posts, here’s what I ended up doing:

• Installed heimdall on my openSUSE laptop.
• Extracted the HOME_CSC files (cache.img and hidden.img) from the XSA firmware archive.
• Plugged my phone into my laptop, and rebooted the phone while somehow managing to hold down all three volume up, volume down and power buttons to get it into Download mode.
• Ran heimdall flash --CACHE cache.img --HIDDEN hidden.img and waited in terror for my handset to be bricked.

The procedure worked perfectly. VoLTE – which wasn’t previously active on my phone – now was, and I could make and receive calls. VoLTE stands for Voice over Long-Term Evolution, and is the communications standard for making voice calls on a 4G mobile network.

It was at this point that the woefully untrained infosec goblin who inhabits part of my brainstem began gibbering in panic. Something along the lines of “what the hell are you doing installing allegedly Samsung firmware from a web site you found listed in a random forum post on the internet?!?”

I believed from everything I’d read so far that samfw.com was reputable, but of course I had to double-check. After an awful lot of screwing around on a Windows virtual machine with a combination of SamFirm_Reborn (which could download Samsung firmware once I tweaked SamFirm.exe.config to not require a specific .NET runtime, but couldn’t decrypt it due presumably to that missing .NET runtime), and SamFirm (which can’t download the firmware due to Samsung changing their API to need a serial number or IMEI, but could decrypt what I’d downloaded separately with SamFirm_Reborn), I was able to confirm that the firmware I’d downloaded previously does in fact match exactly what Samsung themselves make available. So I think I’m good.

The SIM activation dance on my wife’s phone – a rather newer Samsung Galaxy S21 Ultra 5G – went without a hitch.