My wife and I were with Optus for our mobile phone service since approximately the dawn of time, but recently decided to switch to another provider. We’d become less happy with Optus over the last few years after a data breach in 2022, an extended outage in 2023, and – most personally irritating – with them increasing the price of our plan despite us being under contract. Yes, I know the contract says they’re allowed to do that given 30 days notice, but they never used to do that. If you signed up for a $45 per month (or whatever) plan for two years, that’s what you paid per month for the duration. Not anymore. To their credit, when my wife lodged a complaint about this, they did end up offering us a 10% discount on our bill for the next 24 months, which effectively brought us back to the previous pricing, but we still maintain this practice just isn’t decent, dammit.

The question was: which provider to switch to? There are three networks in Australia – Telstra, Optus and Vodafone, so you either go with one of them, or with someone who’s reselling services on one of those networks. We already have a backup pre-paid phone with Telstra for emergencies, and so preferred the idea of continuing our main service on some other network for the sake of redundancy. iiNet (our ISP) repeatedly sent us email about nice cheap mobile services, but they were reselling Vodafone, and we’d always heard Vodafone had the worst coverage in regional Australia so we initially demurred. A few weeks ago though, iiNet told us they’d doubled their network coverage. It turns out this is due to TPG (iiNet and Vodafone’s parent) striking a deal with Optus for mutual network access. This all sounded like a good deal, so we ran with it. We received a new SIM each in the mail, so all we needed to do was log in to the iiNet toolbox website, receive a one time-code via SMS to confirm the SIM port, then put the new SIM in each of our phones, power cycle them and wait to connect. We decided to do one phone at a time lest we be left with no service if anything went wrong. I did my phone first, and something did indeed go wrong.